I feel kind of bad for Apple CEO Tim Cook, but he is not helping himself by dressing like Steve Jobs, acting like Steve Jobs and trying to promote the company like Steve Jobs. Apple is a great, great company with a great, great tradition. It...
Not so long ago, much like Apple and Steve Jobs, Starbucks and Howard Schultz were being dismissed as down and out. And therein lies the beauty of rear view mirrors. Only now – looking back – can we see the true genius of both. Some believe that...
Say what you want about Walmart, they know their customers and they know how to service them with excellence. As Frances Frei and Anne Morriss, authors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business explain, Walmart customers want...
Bacteria rules the world | REM's final album is just old music...
