Blog
Memo to Retailers: Customer Service is Still Job #1.
Posted on January 3, 2013
Imagine you are a retailer...
All articles about Customer Service
Blog
Do You Really Understand What is Most Important to Your Customers? And Do You Deliver It?
Posted on February 23, 2012
Say what you want about Walmart, they know their customers and they know how to service them with excellence. As Frances Frei and Anne Morriss, authors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business explain, Walmart customers want...
Blog
Zappos vs. Overstock's Customer Experience
Posted on July 30, 2009
Being a consumer is a full-time job. It takes time, patience and persistence, which I don’t really have. So as a consumer, I appreciate companies that make my job easier. And I will continue to be your customer, if you do! Over the...